We also value your feedback and suggestions — they help us continually improve the Landlords Insurance experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Fresh rental market commentary is pointing to a more uneven outlook for Australian landlords, with tenant demand, vacancy conditions and rent growth no longer moving in a single national direction. Some locations remain highly competitive for renters, while others are showing signs of softer enquiry, affordability fatigue or a gradual lift in available listings. - read more
Fresh property market commentary on residential construction costs is a timely reminder that landlords should not treat insurance sums insured as a set-and-forget number. Even where the pace of building cost growth has eased from the sharpest pandemic-era increases, many materials, trades and compliance-related expenses remain well above earlier levels. For rental property owners, that can create a widening gap between what a policy covers and what it may actually cost to repair or rebuild after a major event. - read more
Domain’s latest rental market coverage points to a familiar but important message for Australian landlords: national averages are becoming less useful as a guide to day-to-day portfolio risk. Tight vacancy conditions continue to shape many rental markets, but the pressure is not uniform. Some suburbs remain highly competitive for tenants, while others are showing signs of slower enquiry, affordability strain or changing demand between houses and units. - read more
Tax time is again putting Australian rental property owners under the microscope, with the ATO’s ongoing attention on investment property claims serving as a practical reminder for landlords to tighten their records before lodging. For investors, the message is not simply about maximising deductions. It is about being able to show how each claim connects to earning rental income, maintaining the property, or protecting the asset. - read more
Managing tenant risks is crucial for landlords seeking to maintain a profitable and stress-free rental property business. By identifying and mitigating potential issues, landlords can safeguard their investments and ensure a harmonious relationship with tenants. The importance of managing these risks cannot be overstated, as it directly impacts a landlord's bottom line and overall property value. - read more
Landlord insurance is a specialized form of insurance specifically designed to protect property owners who are renting out their houses, apartments, or other investments. Unlike standard home insurance, landlord insurance covers risks specific to rental properties, including damage to the home and loss of rental income. - read more
Navigating the rental property market in Australia can be both rewarding and challenging. With fluctuating property prices and evolving tenant expectations, landlords need to stay informed and proactive. - read more
Imagine waking up to a call from your tenant about a leak that has flooded their unit overnight. How prepared are you to handle such unexpected issues? For property owners and investors in Australia, safeguarding your investment is a top priority. This is where landlord insurance comes into play, offering a safety net for unforeseen incidents that could jeopardise your assets. - read more
Knowledgebase
Insurance Deductible: the amount that an insured is required to contribute toward an insurance claim as stipulated in an insurance policy. Otherwise known as the "policy excess".
