We also value your feedback and suggestions — they help us continually improve the Landlords Insurance experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
The Tasmanian government has announced a significant shift in its approach to the TasInsure initiative, moving away from establishing a state-owned insurance company to creating a not-for-profit statutory authority aimed at overseeing and supporting the insurance ecosystem. This decision marks a departure from the government's 2025 election promise to offer affordable insurance directly to Tasmanians through a state-owned entity. - read more
The Australian commercial insurance market has maintained its soft conditions through the first half of 2026, characterized by competitive pricing and increased underwriting capacity across various lines. This trend offers favorable conditions for policyholders, including landlords and property investors seeking comprehensive coverage at more affordable rates. - read more
Allianz has announced a further reduction in broker commissions for its home and landlord insurance products, aiming to maintain the sustainability of its portfolio amidst increasing claims costs and heightened natural catastrophe activity. Effective from July 1, 2026, the maximum commission rate payable to brokers will decrease from 17.5% to 15%, with a subsequent reduction to 12.5% scheduled for July 1, 2027. - read more
Recent bushfires in Victoria have caused significant devastation, leading to a surge in insurance claims and raising concerns about the affordability of insurance premiums for property owners. The Insurance Council of Australia (ICA) has declared the Victorian fires a catastrophic event, with over 2,600 claims filed, nearly half of which pertain to commercial properties, including farms. - read more
Landlord insurance is a specialized form of insurance specifically designed to protect property owners who are renting out their houses, apartments, or other investments. Unlike standard home insurance, landlord insurance covers risks specific to rental properties, including damage to the home and loss of rental income. - read more
Imagine waking up to a call from your tenant about a leak that has flooded their unit overnight. How prepared are you to handle such unexpected issues? For property owners and investors in Australia, safeguarding your investment is a top priority. This is where landlord insurance comes into play, offering a safety net for unforeseen incidents that could jeopardise your assets. - read more
Managing tenant risks is crucial for landlords seeking to maintain a profitable and stress-free rental property business. By identifying and mitigating potential issues, landlords can safeguard their investments and ensure a harmonious relationship with tenants. The importance of managing these risks cannot be overstated, as it directly impacts a landlord's bottom line and overall property value. - read more
Navigating the rental property market in Australia can be both rewarding and challenging. With fluctuating property prices and evolving tenant expectations, landlords need to stay informed and proactive. - read more
Knowledgebase
Grace Period: A set amount of time after the premium is due during which a policyholder can make a payment without the insurance coverage lapsing.
